Escalator Step Roller

Q1：How can we pay for trail order or sample?
There is some option for your select: Paypal, Western Union, Wise, Alipay, Cash by USD or CNY or EUR;

Q2：Can I have a sample for testing?
Yes, we offer the charge sample, sample will be 20% higher than offer, and this parts will be back in the bulk order.

Q3：How do I know if the product you provide is the one we need?
Please provide the following details of the products before inquiry:

1. Material and color? (PU or PVC)

2. Size (70*25mm/76*23mm/80*25mm etc.)

3. Specification (how about the bearing size, and the ID)

Q4：How can I enjoy CONAl's after-service?
Actually, after you cooperate with CONAI, We are ready to provide after-sales serivce at any time.

Q5：Do you have inspection procedures for elevator parts?
100% self-inspection before packing.

Q6：How can I place the order to you?
Here is our order SOP:

1. Email our sales manager to talk the order detail;

2. Sending the Proforma Invoice with deal price for your payment;

3. Production the cargo and ready to shipment;

4. FOB team, the shipment will be send out by your named forwarder;
   CIF term, we will handle with all process by our side for shipment.

Q7：What is the delivery time of the parts?
According to the inventory of different parts, the delivery time is also different; if its in stock, within 3-7 days delivery time; and delivery within 7-30 days if no stock available;