Q1: What are the brands of escalator,elevator and parts?  
A1: Our company's brand is Conai, but if you want other brands like Kone, Schindler, Otis, Fujitec. 
       We also can supply the spare parts for you, because we supply OEM for these company.
       Our factory can do OEM for other brands.
       Please kindly provide your logo design and the approval of trademark.
Q2: What's the delivery time for the escalator and escalator parts?
A2: Commercial escalator needs 15-30 working days after receiving your  payment and signed documents.
       Heavy-duty escalator needs 25-45 working days after receiving your payment and signed documents.
       For the spare parts need 3-7 working days.
Q3: What's the packaging of escalator and escalator parts?
A3:  Crate/Carton/wooden box/composite material box ; or According to customers' kindly request
Q4: What's the type of shipping for escalator and escalator parts?  
A4: TNT/DHL/Express/Ocean/air/land transportation Ocean/air/lan transportation/express way (DHL,TNT,FEDEX..)
Q5: What kind of escalator and elevator spare parts do you have?
A5:  Step chain/rollers/handrail/indicator and etc. We supply all the parts for escalator and elevator.
Q6: Do you have certificate of inspection or CE about escalator and elevator?
A6: We have many different certificate of conformity. Which do you need?
       Certain certificates are prapared here for your kindly requirements.
Q7: Can I have a escalator parts sample for testing?  
A7: Yes.Samples are available.but it's not free, and the sample expense will be refunded in the formal order.
       Sure. Samples are available here with two times of the goods value
Q8: Can I have a visit to your factory before the order?
A8: Sure,welcome to visit our factory.Please sned us your schedule before you come.
Q9: Can I have a visit to your factory before the order?
A9: Sure,welcome to visit our factory.the expenses should be covered by yourself.Please send us your schedule
       before you come.
Q10: What’s the warranty time of escalator and escalator parts?
A10: Normally 12 months,but it depends on different products.
Q11: Is L/C available for escalator and escalator parts? 
A11: Yes,normally is L/C at sight.
Q12: Do you provide home installation services of escalator and elevator?
A12: Yes, but it’s not free.depend on the specific situation. $200/Day for one  person, not including the charge of air
         tickets and all the cost produced by our employee at the period of installation
Q13: How can we know the production progress?
A13: Pls don’t worry about the production,our colleague will follow the production situation in 24 hours,and will contact
         with you about the production schedule and take pictures for you.
Q14: What should we do after place an order?
A14: Pls provide to us about the consignee , notify information and all the documents that you need for customer
         clearance, then we will send all documents with correct information and send to your address.
Q15: How about your quality control system?
A15: First,we will have inspection of the factory about the certification and scale,
         Second,we will vivit the factory.
         During production,our QC will follow the products from material to final products,               
         And provide pictures to you any time.
         Before delivery,we will test run the elevator
         About package:we use aluminum foil for complete escalator,wodden case for glass. 
Q16: Can you do third party inspection to us?
A16: Yes,Of course.SGS,IQIC..We can do by your demand.
Q17: Do you have material certification of escalator and elevator parts?
A17: Yes,We have,Pls inform us for the certification that you need.
Q18: Do you have any dealers overseas?
A18: Yes, we have agents in Brazil and Iran at present,as for other countries,we are in negotiation.
Q19: Technology for escalator and elevator.
A19: We have our own brand--Conai.
          If the clients require to use their own brand, OEM customized service can be provided.
          The installation can also be provided on the condition that you pay for the installation.
          We can provide two kinds of installation service-installation instruction and field installation.
          Installation fee depends on specific circumstance.
Q20: After-sales service of escalator and elevator
A20: We will provide various manuals (use, installation, maintenance manuals, brochures for minority language,etc).
         When the clients receive our products and have problems in using  them, please provide the photos and  
         description of the problem to us.
         We'll email you about the possibilities for the problem and  the solution.
         If the problem is still not solved,we will slove it by remoto video.
Room2201-2,Chengnan Business Tower,Shounan Street,No. 115 West,Huifeng Road,Yinzhou Dist.,Ningbo
+86 - 186 5826 0067
+86-574 8902 -8502
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